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Co-ordination - your care will be co-ordinated

Staff coordinating patient

Any care process is improved by having a co-ordination role. Co-ordination of care means that a named worker will oversee your care and treatment, keep in close contact with you, and liaise with others involved.

The way co-ordination works will be different in different services:

  • For people with a mental health problem, you will have either a CPA Care Co-ordinator or a lead professional

  • For children or young people you might have a Lead Professional if you need the support of the Common Assessment Framework Children (CAF)

  • For people with a learning disability, you may have a Care Co-ordinator if you need CPA

 

Whatever the system or name, they are there to make sure that services work for you, and that you have continuity in your care, treatment and support because of good communication between you and all of those who provide it.

Who:

  • Having a named person and their contact details known to everyone involved

  • A shared understanding of the co-ordinators role and responsibilities.

 

What:

  • Keeping in touch with the person and their family/carers

  • Knowing about the situation, and any changes, and keeping others informed

  • Making sure there is a care plan which is reviewed regularly

  • Handing over the role as necessary to someone else

  • Working in partnership with Primary Care, Social Care, and other agencies.

 

For you (the person using the service) this role would include making sure that:

  • your plan is agreed and happens

  • your plan is regularly reviewed and updated

  • you and your relatives/carers are involved (as much as you want/are able to be) in everything that happens

  • everyone involved in the care plan knows what’s happening.

Your Care

Care Co-ordination 

Co-ordination of care means that a named worker will co-ordinate your care and treatment, keep in close contact with you, and liaise with others involved.  Sometimes they have extra responsibilities, such as Care Co-ordinator's do under the Care Programme Approach (CPA). The way co-ordination works will be different in different services.

You can download a copy of the Your Care booklet to read more about Care Care Co-ordination.