Any care process is improved by having a co-ordination role. Co-ordination of care means that a named worker will oversee your care and treatment, keep in close contact with you, and liaise with others involved. Sometimes they have other responsibilities – see your service page for more information.
The way co-ordination works will be different in different services:
For people with a mental health problem, you will have either a CPA Care Co-ordinator or a lead professional
For children or young people you might have a Lead Professional if you need the support of the Common Assessment Framework Children (CAF)
For people with a learning disability, you may have a Care Co-ordinator if you need CPA
Whatever the system or name, they are there to make sure that services work for you, and that you have continuity in your care, treatment and support because of good communication between you and all of those who provide it.
'My mental health care worker is excellent so caring and will help in any way that she can if I have a problem.' Service User 2012
'Contact with Care Co-ordinator... very regular and supportive' Service user 2013