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Families and carers - we will work with families and carers

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Families, parents, and carers are often a vital part of the life of someone who needs the services of the Trust, and they can be the people who are keeping them well and living in the community. Where the person being supported is a child or young person, parents and families are an essential part of the process. The Trust values the role that families and carers play as partners in care, wants to support this role, and work with them for the wellbeing of the person.

If children or young people are supporting a relative as a young carer, they are likely to be a child in need.

Where carer/relatives relationships are not identified as supportive, the individual will be supported to decide how this will be managed

We also recognise that caring for someone who is unwell, or has problems, can have an impact on the lives of families and carers, and we want to help identify any needs they have, and to support their wellbeing wherever we can.

Who is a carer

‘A Carer is anyone who cares, unpaid, for a friend or family

member who due to illness, disability, a mental health

problem or an addiction cannot cope without their support’



Carer and Family Handbook

Families, parents, and carers are often a vital part of the life of someone who needs the services of the Trust.  We understand that caring for someone who is unwell, or has difficulties, can have an impact on the lives of families and carers and we want to help work out any needs they have, and to support their well-being wherever we can.  If you have family or friends who help you with day to day needs, or support you emotionally, there are ways in which they can get help themselves.

See our Carers Handbook for more information

See our 'How to get help card' for families and carers 

Read the Derbyshire County Council 'Guide to Carers Services' or download the Carers Emergency Card

Read the Practical Guide to Caring published by NHS England

See 'Picking up the pieces' by the Carers Strategy Group on  https://youtu.be/mNgz30_e0Dk

carers in derbyshire


Carers in Derbyshire is a website dedicated to providing support and information to Carers living in Derbyshire.  The website is packed with information about how you can get help and includes information about mental health, learning disabilities, young carers and much more. 

Derbyshire Carers Association provides advice and support for mental health carers in Derbyshire and Derby, and carers of other people in Derbyshire and Derby.

Derby City - find out about Talking Points, an opportunity to talk face to face with a social care worker or contact Creative Carers in Derby City for support and advice and a chance to take a break and meet other carers.

For older adults in Derbyshire try contacting The Derbyshire Dementia Support Service on 01332 208845.  In Derby City call Derby City Dementia Support on 01332 497640 or call the National Dementia Helpline on 0300 222 1122 

Derbyshire Mental Health Carers Forums are a self-help group of mental health carers and ex-carers holding forum meetings and support groups at various locations throughout Derbyshire. Click here for Mental Health Carers Community: Chesterfield and North Derbyshire and Derby City and South Derbyshire Mental Health Carers Forum

Advocacy and Advice for Carers

There may be times when you need help, or someone to speak on your behalf, for example if you're having difficulty accessing benefits or services. An advocate is someone who can help make sure people listen and understand what you need to say.  Click here to read about Advocacy Services in Derbyshire and Derby City.

Carers UK has a free advice line for carers. Call 0808 808 7777 or visit the Carers UK website for advice. Carers UK doesn't provide an advocacy service, but can give you information on where to go for help.

You can also call Carers Direct on 0300 123 1053, they provide free, confidential information and advice for carers. Lines are open 9am to 8pm Monday to Friday (except bank holidays), 11am to 4pm at weekends. Calls are free from UK landlines and mobiles.

The Herbert Protocol

The Herbert Protocol initiative is named after George Herbert, a Second World War veteran of the Normandy landings, who lived with dementia and repeatedly went missing from his care home whilst trying to return home.

The Herbert Protocol is a national scheme being introduced by Derbyshire Constabulary and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.

Carers, family members and friends or professionals can complete the form in advance.

It is a form which records all vital details, such as medication required, mobile numbers, places previously located, a photograph etc which will help locate the person if they ever go missing.  Click here to find out more about the Herbert Protocol

Young Carers

Young Carers are...

children and young people who look after someone in their family who has an illness, a disability, or is affected by mental ill-health or substance misuse. 

Young Carers are children and young people under the age of 18 who regularly care for someone withing the family with a physical illness or disability, mental health issues or alcohol or drug dependency. 

Young Carers may have little time for themselves and are often unable to attend after school activities, go on school trips or socialise with friends. 

Services for Young Carers

Derbyshire Carers Association have a service for Young Carers in Derbyshire and Young Carers can get support and advice from Derby City Council. These organisations can help Young Carers find help and advice and also offer opportunities to meet other Young Carers.

Triangle of Care

Triangle of Care Membership Scheme

Derbyshire Healthcare NHS Foundation Trust is part of the Triangle of Care: Carers Included Membership Scheme run by the Carers Trust.  We have been awarded two stars by the Carers Trust for our work with Carers and Families.   Visit the Triangle of Care website for more information.

The six key standards state that:

1) Carers and the essential role they play are identified at first contact or as soon as possible thereafter.

2) Staff are ‘carer aware’ and trained in carer engagement strategies.

3) Policy and practice protocols re confidentiality and sharing information are in place.

4) Defined post(s) responsible for carers are in place.

5) A carer introduction to the service and staff is available, with a relevant range of information across the acute care pathway.

6) A range of carer support services is available

Sharing Information

Sharing information

When people access our services we respect their rights to confidentiality, sometimes this means we cannot share information with carers and families.  However, sharing information is a key part of how we provide better, more effective services that are co-ordinated around the needs of the person and we encourage the sharing of information wherever possible. 

We have produced a leaflet which explains the benefits of sharing information with family and carers and this includes a form which can be completed about what types of information you are happy to share.   If you choose to complete this form it is also helpful if it is shared with your health professional.

Sharing Information with Family and Carers Booklet

Advance statement about information sharing and involvement of family/carers

carers newsletter

The Who Cares? newsletter is sent out to carers of people with mental health problems every quarter.

'Who Cares?' Newsletter February 2017 

'Who Cares?' Newsletter June 2017 

'Who Cares? Newsletter October 2017

'Who Carers?' Newsletter February 2018

'Who Cares?' Newsletter May 2018 '

Who Cares?' Newsletter October 2018 

If you would like a copy of any previous editions please contact the CPA Service on 01246 515974        

Carers Champions

We want to provide the best support possible to Carers who use our Services.  The Carers Champions are a network of staff members located around our healthcare services who are leading on Carers issues.  They are a local link point for staff and Carers to get information and advice.  Click here to view our list of Carers Champions