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Safety - We will help you and others to keep as safe as you can be

photo keeping safe

We want to make sure you are as safe as you can be, and so we will work with you to find any potential areas where you don't feel safe, either with your own or others health and wellbeing. This is so that we can help you to manage these situations, and help you keep safe, as well as your family/carers, staff, and the public.

When you come to our services we will call this Safety Planning and you are key to undertaking this piece of work well.  When we talk about a Safety Plan what this means is that you will sit with a health professional and you will explore your history, the social context that you live in, the impact of others upon you and some of life's stresses.  You will explore quite a lot of your history and what that means to you fully.  Some of us growing up have experienced adverse childhood events when means we are more vulnerable than others as we move through life.  It is key that we understand you today in the context of your life experiences.  This means we are going to have to ask you some tricky questions, this could be very personal information about hurt or harm.  If you don't tell us about these experiences then we cant help you.  A key issue in working on these health issues that you want to address is the impact of your physical and psychological health.

We will work together to agree your Safety Plan and we will need to review this regularly in partnership with you.  What is key is feeling supported through times of emotional or physical distress.  We are here to support you and give our advice on what we think is in your best interests but at the end of the day it is your life and your choices.  This will sometimes mean that we will have to way up, on balance, if you continue in your life to make unwise decisions what we will do to support you. 

Safeguarding and you

We want to make sure people who use our services are as safe as they can be, and so we will work with the person to find any potential areas where they don't feel safe, either with their own or others health and wellbeing. This is so that we can help them to manage these situations, and help them keep safe, as well as family/carers, staff, and the public. We will always consider safety for children, young people and vulnerable adults, and try to safeguard them.  Things we would be concerned about would include: self-harm; self-neglect; suicide; violence; bullying, domestic violence, substance misuse, vulnerability to abuse or neglect, sexual exploitation, moving and handling, infection control, physical health, and falls.

We want to make sure people who use our services are as safe as they can be, and so we will work with the person to identify their personal strengths and skills and identify potential areas or circumstances in which they feel at risk either with their own or others health and wellbeing. This is so that we can help people to manage these situations and enable people to develop some plans for keeping safe. 

Click here to read our Suicide Prevention Strategy

Think family

Think Family

Derbyshire Healthcare believes that safeguarding is everybody’s business and has put measures in place to protect those least able to protect themselves. ‘Think Family’ means securing better outcomes for children, young people, adults and families by co-ordinating the support they receive from all services.  This approach encourages everyone involved in supporting individuals to think about the needs and the situation of the whole family.

Your Care

Keeping yourself and others safe

We work with other agencies to try and make any safety or safeguarding plans for you, personal to you and all about your support needs

  • If you are referred to a team to talk about safeguarding you should expect that when you first meet your safeguarding worker you should be asked what you want to happen


  • You should feel listened to during conversations and meetings about helping you feel safe


  • You should feel like your perspective and your story is valued and if you don’t agree with the plan, your worker should tell you why they are concerned and why your wishes can’t be met, and you should still be involved


  • When you have a plan in place to support you, and your shared safety goals are met, then you should talk to your worker on how the experience was for you

Click here to read more about Keeping Safe in the Your Care booklet

Getting help

If you are worried about someone or are concerned they are vulnerable or at risk of abuse it is important to let others know.  You can visit the Safeguarding section of our website and can find sources of support for adults and children who you think maybe at risk. 

You can also find out about more information from Derby City Council and Derbyshire County Council by accessing the links below.

Derbyshire County Council - Safeguarding Adults

Derbyshire County Council - Safeguarding Children

Derbyshire County Council - Starting point referral form (if you have concerns about someone)

Safeguarding Adults - Derby City Council

Safeguarding Children - Derby City Council

If things get difficult enough that you need some extra help in an emergency, keep a list of numbers you can ring. You could try:

  • Your GP: If there is an emergency, GP’s can refer for a crisis assessment
  • The service you’ve been referred to
  • 999 emergencyand ask for police or ambulance
  • A&E Mental Health Liaison can help if you go to local Accident and Emergency services.
  • NHS 111 if it’s not urgent enough to ring 999
  • 101 for a non-emergency police response
  • The Samaritans on 116 123 (free, open 24 hours)
  • Campaign against living miserably (CALM) for men on 0800 58 58 58 (5pm - midnight)
  • Papyrus for people under 35 on 0800 068 41 41 (10am – 10pm)


  • Social care - support to make people feel safe until the next working day

    Derby City Careline - During office hours ring 01332 78696 for out of hours support, please call 01332 786968. The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.

    Call Derbyshire - Call 01629 53319 The call centre is open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays to provide you with a speedy and direct response.

  • If you’re worried about a child or adult experiencing or at risk of abuse, you can ring the Police on 999 or 111, or contact:

    Derbyshire County Council on 01629 533190. If it's out-of-hours and you need to speak to someone urgently  call 01629 532600

    Derby City Council on 01332 642855.  If it’s out of hours and you need to speak to someone urgently call 01332 786968

If you’ve had thoughts of self-harming or are feeling suicidal, contact someone immediately such as a friend, relative or someone you trust.  If you feel you’re unable to manage your symptoms and feel unsafe, you need to contact your GP or NHS 111 but for life threatening emergencies call 999.