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Safety - We will help you and others to keep as safe as you can be

photo keeping safe

We want to make sure you are as safe as you can be, and so we will work with you to find any potential areas where you don't feel safe, either with your own or others health and wellbeing. This is so that we can help you to manage these situations, and help you keep safe, as well as your family/carers, staff, and the public.

We will always consider safety for children, young people and vulnerable adults, and try to safeguard them.

Things we would be concerned about would include: self harm; self-neglect; suicide; violence; bullying, domestic violence, substance misuse, vulnerability to abuse or neglect, sexual exploitation, moving and handling, infection control, physical health, and falls. Sometimes mental health services refer to these areas as ‘risks’ to be managed.

Therapeutic or positive risk-taking can also be used to help people to develop new skills and opportunities without compromising their safety.

We want to make sure you feel safe and supported, including:

  • looking at positive and balanced risky situations or behaviours, and considering the benefits and alternatives;

  • having confidence that care staff are using local, regional and national best practice;

  • feeling supported through times of emotional or physical distress;

  • making decisions in partnership with all relevant people and services;

  • being confident that all our staff are safeguarding the interests of vulnerable people of all ages;

  • making sure that our buildings and sites are clean and safe, and that we manage risks such as infections


We want you to experience effective, safe and appropriate care, treatment and support that meets your needs and protects your rights.

Safe Wards - find out about our staffing levels on every shift


  • Assess the safety issues, discuss and agree what they are

  • Identify services or support to help manage them, and agree how we can help people to be safe 


Write a care plan that includes:

  • ways of promoting safety and managing any risks

  • plans for crises and contingencies where necessary

  • a plan for follow up if there is disengagement from the service and there are concerns about safety

  • Share information about safety with the right people


Safety Principles:

  • Following local, regional and national good practice about safety

  • Safeguarding the interests of children, young people and vulnerable adults

  • Supporting positive and balanced risky situations or behaviours, considering the benefits and alternatives in each situation

  • Making decisions in partnership with relevant people and services

  • Systematic approach to the assessment of safety

  • Identify relapse profile (what’s happened before when you’ve not been safe)

  • Clear realistic safety strategies as part of the care plan

  • Risk assessment and risk management is a fluid process, changing as needed.

Preventing infection is an integral part of how we deliver healthcare today.  By instilling high clinical and support standards, we ensure that the care we deliver is safe and comfortable for the people who use our service.

Activity related to infection prevention & control is now a set of regulated standards, governed by the Health & Social Care Act (2008).   Each NHS provider is required to adhere to a set of standards both in terms of clinical practice and organisational responsibilities.  One feature of this is the requirement to have an appropriate support service for staff and service users to advise on clinical practice.

Within Derbyshire Healthcare NHSFT, we have a lead nurse responsible for the delivery of the agenda and for providing the clinical support. We also have a team of senior nurses, senior support staff, Link Nurses and also close links to Occupational Health and Microbiology.

Contact us if you'd like to find out more.

Click here for Hand hygiene advice from the World Health Organisation

Your health in bad weather

We will always try to keep our services going through bad weather, and will let you know if there are any problems.

If you're not able to make an appointment because of weather or travel problems, please let us know.

Find out about weather, travel advice, and travel news in your area.

To keep safe in winter weather find out about preparing for winter

Keeping well

The message is: Keep warm, keep well

Watch a video about winter health for older people

Easy Read cold weather

Home energy advice, services and grants

The Warm Front scheme

Warm Front is a Government scheme that can provide grants for central heating repairs and replacements, as well as cavity wall and loft insulation. To be eligible for this grant you must either own your home or rent privately, and be in receipt of a qualifying benefit.

To find out if you are eligible for this grant, or for more information:

If you require any information about our policies please contact:

Freedom of Information
Ashbourne Centre
Kingsway Site
Derby DE22 3LZ
or email:

The way we record will depend on your needs and what works best for you – these are some examples we might use:

  • FACE and other risk assessment forms (FACE is the standard way of recording risk assessments in Mental Health Services, CAMHS, and Substance Misuse Services)

  • Care plans

  • Incident reporting

  • Drug related harm document

Care Co-ordinators Underpinning Knowledge (mental health service users)

Clinical Risk Training

Safeguarding Training

Substance misuse harm reduction risk training

Training provided by fire service in relation to home safety that teams then cascade to service users.

Manual handling training

Infection control

Conflict resolution training

Promoting a Safer Therapeutic Service (PSTS)

Training provided to families re safe sleep/home safety/accident prevention


Care Quality Commission Essential Standards of Quality and Safety - Outcome 4 Care and Welfare of people who use services

Public Protection: MAPPA Multi-Agency Public Protection Arrangements

Domestic Abuse:


Safeguarding Children:


Safeguarding Vulnerable adults:


Victim support

National Treatment Agency for Substance Misuse

Health Protection Agency

FRANK for information about substance misuse

Royal Society for the Prevention of Accidents (ROSPA)

Health and Safety Executive

Derby Community Safety Partnership

Safer Derbyshire

Find out about Harm Free Care and Safety Express

Make your home falls free from Age UK

NHS Protect leads on work to identify and tackle crime across the health service. The aim is to protect NHS staff and resources from activities that would otherwise undermine their effectiveness and their ability to meet the needs of patients and professionals.

Suicide prevention: