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Communication - we will communicate well with everyone

Staff communicating

People who use our services and their families and carers should be heard and understood. Communication is at the heart of care - it is the medium through which care is agreed and treatment is delivered. Good communication underpins the care process, and supports good relationships.

We want to make sure you are heard and understood by:

  • Being listened to and having access to regular and meaningful communication with care staff

  • Being understood as an individual

  • Being enabled to make sense of your thoughts, feelings and behaviours

  • Communication needs for individuals being identified and recorded

  • Everyone involved in providing care knows what is happening

  • Families and carers being involved and given information where appropriate

  • The care plan and review shared with you and others involved in a way that makes sense to you

  • Good communication with your GP and others involved

  • Avoiding using jargon, and explaining any abbreviations used

  • Copying letters from staff to you, if you would like them.

translation

Translation Services

Derbyshire Healthcare NHS Foundation Trust is committed to delivering high quality care to all of our service users.

We have signed the BSL Charter and we are working closely with the British Deaf Association to make our services as accessible as possible to Deaf people.

We can offer translation and interpreter services when needed. Please speak to you Care Co-ordinator or health care worker about this.

Translate this site                

We also have a facility to translate this website.  Go to the home page of this website and at the bottom of the page is a selection of flags.  You can pick the flag of a country and the site will be translated into the language of that country by clicking on that flag.   

Language Options 

You can view our website through the Google Translate service. However, please be aware that the content of Google Translate is not our responsibility. 

We want to make sure you can access the information you need.

  • If you need information in another language, click on the buttons at the bottom of the front page to translate the whole site, or contact us for a leaflet translation

  • If you prefer Easy Read, click here

  • If you need a care plan or other form translating, let us know

  • If you need the text larger to be able to read it better, click on the text size at the very top of the page - the bigger the letter A you click on, the bigger the text will get

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