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Compliments and complaints - you can tell us what you think about services

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The most important way we monitor and improve the quality of our services is from the comments we get from the people who use them, and their family and carers.

The key points for the Trust are:

  • Getting it Right

  • Being Customer Focused

  • Being open and accountable

  • Acting fairly and proportionately

  • Putting things right

  • Seeking continuous improvement.

 

For service users, carers or families who have compliments, comments, concerns or complaints, please let us know by either speaking or writing to us. It’s best if you talk to staff locally first, as they might be able to resolve any problems for you, but if they can’t, or if you’d prefer to talk to our Complaints Manager, please call 01332 623751.

“You have the right to have any complaint you make about NHS services dealt with efficiently and to have it properly investigated.” “You have the right to know the outcome of any investigation into your complaint.” “You have the right to take your complaint to the independent Health Service Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.”  NHS Constitution

YOUR FEEDBACK - TELL US WHAT YOU THINK

The most important way we monitor and improve the quality of our services is from the comments we get from the people who use them, and their family and carers.  If you have any feedback about the service you have received - good or bad – we would like to know.  

For service users, carers or families who have compliments, comments, concerns or complaints, please let us know by either speaking or writing to us. Its best if you talk to staff locally first, as they might be able to sort out any problems for you, but if they can’t, or if you would prefer to talk to our Complaints Manager, please contact us on:

 

If you are still concerned 

If you have talked to our clinical teams and our patient experience team and you are still concerned, you can contact any of the following: 

 

Health watch is the health and social care consumer watchdog. You can call them for information, advice and support and to raise an issue.

Healthwatch Derby City on 01332 643988 or Text: 07812 301806 Email: info@healthwatchderby.co.uk

Healthwatch Derbyshire on01773 880786 or Text: 07943 505255 Email: enquiries@healthwatchderbyshire.co.uk

You can talk to the local Safeguarding Team in the local authority and talk to a social worker in Derby City on: 01332 640777

You can talk to the local safeguarding team in the local authority and talk to a social worker in Derbyshire on: 01629 533190

 

You can share your care experience and raise a concern about your care and treatment with the CQC on 03000 616161, emailing enquiries@cqc.org.uk or using their online contact form at: www.cqc.org.uk