'Good that you are sending out for feedback.' Service User
The most important way we monitor and improve the quality of our services is from the comments we get from the people who use them, and their family and carers.
The key points for the Trust are:
Getting it Right
Being Customer Focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvement.
For service users, carers or families who have compliments, comments, concerns or complaints, please let us know by either speaking or writing to us. It’s best if you talk to staff locally first, as they might be able to resolve any problems for you, but if they can’t, or if you’d prefer to talk to our Complaints Manager, please call 01332 623700 ext 33469. More information about how to send us your feedback can be found on the Derbyshire Healthcare website.
“You have the right to have any complaint you make about NHS services dealt with efficiently and to have it properly investigated.” “You have the right to know the outcome of any investigation into your complaint.” “You have the right to take your complaint to the independent Health Service Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.” NHS Constitution
See below for more information about how we meet the standard: