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Environment - we will provide care and support in a place that's safe

Kingsway Apple

It is important that anyone using the services of the Trust does so in a safe and appropriate environment, recognising diversity.

Safeguarding the wellbeing of service users, carers, family and staff is a priority. How this is done will be based on the individual needs of the person.

This will include hospital and community bases, and anywhere else we see people. There should be recognition of:

  • access for people with disabilities   
  • the need for special adaptations   
  • understanding of cultural needs   
  • gender specific services   
  • infection control   
  • appropriate patient/service user mix
  • benefits of therapeutic environments   
  • capacity to make decisions, and the need for consent to treatment   
  • protection for patients/service users detained against their will   
  • management of violence and aggression   
  • fire safety
Cold Weather
Cold weather

Your health in bad weather

We will always try to keep our services going through bad weather, and will let you know if there are any problems.

If you're not able to make an appointment because of weather or travel problems, please let us know.

Find out about weather, travel advice, and travel news in your area.


Department of Health Cold Weather Plan for England 2012 - Keeping well and healthy when it is really cold

To keep safe in winter weather find out about preparing for winter

Keeping well

The message is: Keep warm, keep well

Watch a video about winter health for older people

Easy Read cold weather

Home energy advice, services and grants


The Warm Front scheme

Warm Front is a Government scheme that can provide grants for central heating repairs and replacements, as well as cavity wall and loft insulation. To be eligible for this grant you must either own your home or rent privately, and be in receipt of a qualifying benefit.

To find out if you are eligible for this grant, or for more information:

  • asbestos awareness training

  • COSHH training

  • DSE training and risk assessments

  • falls awareness and falls prevention and management training

  • fire safety training (evacuation procedures, Fire Warden training)

  • legionella awareness training

  • manual handling awareness

  • risk assessor training
  • risk management training

  • RRO responsible person training

  • food hygiene

  • first aid at work

  • asceptic non-touch technique

  • Managing environmental risk

  • Risk assessment documentation

If you require any information about our policies please contact:

Freedom of Information
Ashbourne Centre
Kingsway Site
Derby DE22 3LZ
or email:

Care Quality Commission Essential Standards of Quality and Safety - Outcome 8  Cleanliness and Infection Control and Outcome 10 Safety and Suitability of Premises

The National Patient Safety Agency (NPSA) leads and contributes to improved, safe patient care by informing, supporting and influencing the health sector.

The Health and Safety Executive (HSE) provides advice help and information about safety at work

The NHS Midlands and East Infection Control Campaign including advice on Hand Hygiene

Derbyshire Fire and Rescue Service gives information about Fire Safety in the Home

The Quality of Health Principles from Changing our Lives, an organisation that works for people with disabilities 

The effects of healthcare environmental design