[Skip to content]

Core Care Standards - Homepage
Search our Site

Information - we will keep information safe and share it when needed and you will have the right information at the right time


Your information

Information provided by patients of the NHS is treated as confidential, and will not be disclosed without the consent of the person concerned, unless other issues such as risk or legal requirements make the disclosure necessary. You can access your own information. Guidance about carers and confidentiality is shown below

“You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.” “You have the right of access to your own health records. These will always be used to manage your treatment in your best interests.” NHS Constitution

Information for you

To make sure that you have the information you need to make choices, participate in the care process, make informed decisions, and be truly partners in care, the Trust provides a variety of information. NHS Information prescriptions for different health conditions are available - see below

“You have the right to be given information about your proposed treatment in advance, including any significant risks and any alternative treatments which may be available, and the risks involved in doing nothing.” NHS Constitution

Freedom of Information

Click here for the Trust's information leaflet - Your Information, Your Rights

To find out more, see the Trust Website

Accessible information

We want to make sure you can access the information you need.

  • There is a glossary on the site that explains the meaning of any terminology that's not obvious 

  • If you need information in another language, click on the buttons at the bottom of the front page to translate the whole site, or contact us for a leaflet translation

  • If you prefer Easy Read, click here

  • If you need a care plan or other form translating, let us know

  • If you need the text larger to be able to read it better, click on the text size at the very top of the page - the bigger the letter A you click on, the bigger the text will get

Your health records

Find out about your health records on NHS Choices

Information sharing

The general rules for information sharing are:

  1. Remember that the Data Protection Act is not a barrier to sharing information but provides a framework to ensure that personal information about living persons is shared appropriately.
  2. Be open and honest with the person (and/or their family where appropriate) from the outset about why, what, how and with whom information will, or could be shared, and seek their agreement, unless it is unsafe or inappropriate to do so.
  3. Seek advice if you are in any doubt, without disclosing the identity of the person where possible.
  4. Share with consent where appropriate and, where possible, respect the wishes of those who do not consent to share confidential information. You may still share information without consent if, in your judgement, that lack of consent can be overridden in the public interest. You will need to base your judgement on the facts of the case.
  5. Consider safety and well-being: Base your information sharing decisions on considerations of the safety and well-being of the person and others who may be affected by their actions.
  6. Necessary, proportionate, relevant, accurate, timely and secure: Ensure that the information you share is necessary for the purpose for which you are sharing it, is shared only with those people who need to have it, is accurate and up-to-date, is shared in a timely fashion, and is shared securely.
  7. Keep a record of your decision and the reasons for it – whether it is to share information or not. If you decide to share, then record what you have shared, with whom and for what purpose.


The Six Caldicott Principles

  1. Justify the purpose(s) of using confidential information

  2. Only use it when absolutely necessary

  3. Use the minimum that is required

  4. Access should be on a strict need-to-know

  5. Everyone must ubderstand his or her responsibility

  6. Understand and comply with the law 

To make sure that patients/service users have the information they need to make choices, participate in the care process, make informed decisions, and be truly partners in care, the Trust provides a variety of information including:

  • Rights and responsibilities

  • Copies of care plans

  • Services available

  • Self-help information

  • Contact information

  • Signposting to relevant agencies and services where needed

  • Information required by law

  • Benefits and risks of different types of treatment

  • Potential side effects of medication  


Click here for the Trust's information leaflet - Information and what you need to know

There is also a website about Choice and Medication

To find out about our services, see our service booklets

If you need mental health information in other languages, see the Royal College of Psychiatrists website. 22 languages are available, including British Sign Language (BSL)

Patient.co.uk has information about conditions and treatment

To view the Infolink Health Resource Directory, please visit the Derbyshire Healthcare website

Using the NHS Choices website, you can create a tailor-made information prescription for particular conditions and illnesses. Information prescriptions guide people to relevant and reliable sources of information to allow them to feel more in control and better able to manage their condition and maintain their independence.
Your information prescription tells you about:

  • your condition,
  • your treatment options,
  • care services (from equipment to help you get around the house to specialised exercise classes),
  • benefits you may be able to claim,
  • housing, and
  • support groups.

Sharing information with carers is important. See the section under Families and Carers which gives advice about this.

If you require any information about our policies please contact:

Freedom of Information
Ashbourne Centre
Kingsway Site
Derby DE22 3LZ
or email:

Confidentiality and carers

Training for staff:

  • Information Governance training

The Trust’s Web-site includes information about where you can find more information about particular illnesses, and how to access information prescriptions

NHS Choices aims to give you information to help you choose the right service or treatment for you

Infolink Mental Health Resource Booklet

NHS Information Service for Parents videos

The NHS Confidentiality Code of Practice  is a guide to required practice for those who work within or under contract to NHS organisations concerning confidentiality and patients' consent to use their health records It is a key component of information governance arrangements for the NHS.

The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. It includes How to access your personal infomation

The Guide to Carers and Confidentiality produced by the Royal College of Psychiatrists and the Princess Royal Trust for Carers looks at the issue of information sharing for carers of people with mental health problems

Rethink has a factsheet on confidentiality in mental health services

‘Guidance for Access to Health Records Requests’ from the Department of Health

A Clinician’s Guide to Record Standards. The Royal College of Physicians (in partnership with NHS Connecting for Health) has developed standards for hospital patient records, approved by the Academy of Medical Royal Colleges

Report on the review of patient identifiable information (Caldicott report) and updated Caldicott Review

The NHS Care Record Guarantee for England sets out the rules that govern how patient information is used in the NHS and what control the patient can have over this. There is also a leaflet for children.

Accessible information for people with learning disabilites and their families from the Royal College of Psychiatrists

The Quality of Health Principles from Changing our Lives, an organisation that works for people with disabilities 

What's New