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Staff - we will employ staff who know what they're doing

"The team I visit know what they are doing, they are open and honest with each other and always friendly" Service User

Our staff are the greatest asset of our organisation, their skills reaching out into the heart of our community. We all know of someone whose health, wellbeing and quality of life has been improved by their expertise - it may be a family member, a friend, a colleague, a neighbour ... it may well be you.

We want to make sure that our staff always provide a good service. To make sure that they are able to do this, we set good recruitment and selection standards, follow the relevant legislation, and try to make sure that all staff:

  • Have approval to work in the UK

  • Have their qualifications checked before they are appointed       

  • Have health clearance 

  • Have provided satisfactory references

  • Have had a Criminal Records Bureau check when working in a clinical role

  • Have had an induction to the Trust, so that they know about our standards, and share our values

  • Are registered with their professional body where this arrangement is in place

  • Have training regularly, and specialist training where this is needed for their role

  • Have supervision 


Our Multi-Professional Care Philosophy outlines that our philosophy is based on ‘care and recovery with compassion’ and promotion of health and wellbeing, and explains how our staff support this

“You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.” NHS Constitution

Our Trust Values include a focus on staff - see below

Staff contribute to local and national developments and innovations

Find out more about our leadership programme

"The staff are dedicated hard working people who care" Service User
"My psychiatrist is one of the most empathetic people I know" Service User
Our Multi-Professional Care Philosophy is that we aspire to:
  • Continue to improve the quality of our services with and for patients.

  • Continue to promote public health and encourage healthy lifestyles and wellbeing.

  • Develop services based on a “Recovery and Person-Centred” philosophy where each person’s potential is maximised through an active partnership between themselves, the service, their family and carers and their community.

  • Influence public attitudes about; children and young people; mental health; alcohol and drug misuse and learning disabilities, and to promote the principles of social inclusion at all times.


     Questions we must ask ourselves as professionals:

  • Am I offering Care with Compassion?

  • Am I striving to maintain high standards that this philosophy dictates?

  • Am I offering the standard of care that I would want to be offered if I or a family member were a patient?

  • How can I do all these things a little better?

  • Do I promote and follow a recovery and person-centred planning philosophy?

  • Do I implement Recovery in the profession and service in which I work?

  • Am I passionate about pursuing the greatest recovery potential of the patient in line with their needs, aspirations and wishes?

  • Do I constantly review and question whether more can be done to gain recovery?

  • Am I effective in my communication?          

  • Do I enable people to explore the meaning and purpose of their lives?

  • Do I take responsibility for my own development and improvement through supervision and individual?


Don't Walk Past it

Our Don't Walk Past it Initiative places a responsibility on staff to act if they see anything untoward.

If you see something that needs fixing or improving then don’t walk past it. If you can’t do anything directly, then talk to your line manager – they should resolve the issue on the day, or to an agreed timescale. If your manager can’t help, then it should be escalated to someone who can.

Remember, it’s all about helping out people in need whether it is the patients we care for, or our colleagues.

Don't Walk Past it

Our Trust Values are:

Our values were launched in May 2012, following consultation with staff, service users and partner organisations and refreshed in June 2016. 

All our staff have a vital role in ensuring the highest level of customer service is provided to all those who access and use our services. We know we can only provide the best services by having the highest calibre of dedicated staff.

By working together, we will ensure we engage, support, motivate and develop each member of staff, providing a healthy and vibrant environment in which everyone can work.

Our Trust values and behaviours are:

  • We put our patients at the centre of everything that we do – we are respectful and responsive
  • We focus on our people – we work with integrity and trust
  • We involve our people in making decisions – we encourage a culture of honesty and openness
  • We aspire to deliver excellence – we work in partnership with service receivers and stakeholders. We will enable teams to be effective and efficient

If you require any information about our policies please contact:

Freedom of Information
Ashbourne Centre
Kingsway Site
Derby DE22 3LZ
or email:

  • CPA Standards and Update (CPA Level 1)
  • Care Co-ordinators Underpinning Knowledge (CPA Level 2)
  • Bite size Training: The Role of the Care Co-ordinator

Care Quality Commission Essential Standards of Quality and Safety - Outcome 12 Requirements relating to Workers, Outcome 13 Staffingm and Outcome 14 Supporting Workers

The Ten Essential Shared Capabilities, provide the essential capabilities required to achieve best practice for education and training of all staff who work in mental health services

Skills for Health

CPA Care Co-ordinators competencies were set by the Department of Health as part of the work Refocusing the Care Programme Approach 2008.

The NHS Constitution 2012 includes staff rights, staff pledges, staff legal duties, and expectations of staff 

Royal College of Psychiatrists - Improving Mental and Physical Health

Views sought from Nurses and Midwives on ideas to improve patient care by reducing paperwork

Bridging the gap campaign and Whistleblowing helpline for NHS and social care staff

Code of Conduct for NHS Managers

Independent quality mark launched for counsellors and psychotherapists

Empathy: Exploring human connection

Staff satisfaction affects quality of care?

Ethics Tool Kit for medical students

The Mental Health National Occupational Standards (NOS) give standards of competence for mental health services

For line managers: Managing mental health in tough times from Mind

Duty of Care Handbook for Healthcare Staff from Public World

Understanding the New NHS a guide from NHS England